Frequently Asked Questions
Everything you need to know about shopping with House of Indah
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy?
House of Indah offers a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 6 PM EST.